Help with your school timetable or CoverDesk
Need help choosing a membership, preparing school data, generating a timetable or using teacher cover? Start with the guidance below, or use the “WhatsApp us” button at the bottom of this page to open a conversation with support.
Open the Help Centre · Try the ready-made demo · Compare memberships
What to include when asking for help
- The tool you are using: Timetable, CoverDesk or membership downloads.
- What you were trying to do and the exact message displayed.
- Your school account username and a screenshot showing the problem, if relevant.
- Your device and browser, and whether the issue happens again after reloading.
Keep passwords and M-Pesa PINs private. For payment enquiries, provide the transaction reference and amount rather than your PIN.
Timetable generation and exports
Check teacher names, weekly lesson allocations, available periods, rooms and teacher availability. If generation reports unplaced lessons, review the repair adviser before adding more constraints. Preview a class timetable and a teacher timetable before distributing your final files.
Read setup, validation and export guidance →
CoverDesk and teacher absence cover
Load the working demo to explore the workflow. For your school, import the timetable CSV, record an absence and review the cover suggestions. Duty rosters use the week containing your selected school day and exclude recorded absences. Check staff supervision availability before sharing the roster.
Follow the CoverDesk walkthrough →
Membership, payment and downloads
Combined membership costs KSh 999 for 140 days or KSh 2,499 for one year. Both include Timetable, CoverDesk and seven editable planning packs. If a confirmed payment has not activated access, contact support with the transaction reference, payment amount and school account username.